GENERAL FAQ
HOW DO I SIGN UP?
You can sign up to Samien Fitness online with the following link - JOIN. You’ll have to provide your details and fill out a quick health and safety questionnaire for us.
CAN I HAVE A FREE DAY PASS?
Absolutely, fill out the following form for us and we will contact you to arrange a free day pass.
IS THERE PARKING ON SITE?
There is plenty of free parking on the car park opposite the building and street.
IS IT A CONTRACT?
We have 2 memberships -
The first is a 12 month membership.
The second is a rolling membership which can be ended with 30 days notice. (Includes Student Membership)
HOW DO I CANCEL MY MEMBERSHIP?
12 month contract membership -
If you wish to cancel before your 12 months is up you will need to pay a £20 admin fee plus the rest of your membership. If you would like to cancel at the end of the 12 months please let us know 1 month before your end date.
Rolling/Student -
If you wish to terminate your membership You will need to fill out the form below. 1 final payment will be taken and then the membership will end.
If you cancel your direct debit you will be charged.
HOW DO I FREEZE MY MEMBERSHIP?
to be able to freeze you will need to give 14 days notice. This means if a payment is due within the 14 days we cannot stop the payment. you are able to freeze for a maximum of 3 months, unless you have a medical reason which requires more time off, a doctor/physio note must be given in order to freeze for longer.
WHAT IS THE MINIMUM AGE REQUIREMENT TO JOIN?
You have to be 16 years of age to join our gym, anyone under the age of 18 will be required to complete an induction with a member of our team.
WHAT IS CLUBWISE?
We work with an external company - Clubwise, to allow you to sign up to our gym and manage your account.
WHAT ARE THE OPENING HOURS?
Our opening hours are:
- Monday to Friday: 06:00 - 21:00
- Saturday & Sunday: 08:00 - 14:00
WHAT IS OUR ADDRESS?
38 Yeaman Street
Stoke-on-Trent
Staffordshire
ST4 4AP
ARE THERE CHANGING ROOMS?
We provide top of the range facilities with benches and lockers for you to use.
ARE THERE TOILETS AND SHOWERS?
We have two showers & toilet rooms.
HOW DO I CHECK IN?
You will check in at reception using the QR code on our Samien Fitness app. To find the app, type “Fitsense” into the app or play store. Sign in by entering your email and your password (Your password is sent via a text upon joining the gym). Access is not permitted without scanning into the gym.
SGPT FAQ
WHEN ARE THE SESSIONS?
There Are 30+ Sessions Available Through The Week From Monday To Saturday, Giving You All The Flexibility You Need. VIEW OUR TIMETABLE HERE.
HOW MUCH IS THE TRIAL?
The Trial Is £99, This Includes - A 1 To 1 Assessment With Your Allocated Coach To Outline Your Goals And To Test Current Fitness Level, Two Small-Group PT Sessions Each Week, Fitness Education And Guaranteed Results.
WHERE IS YOUR GYM?
We're Located Just Off Campbell Road. Here's Our Address - Unit 3-5, 38 Yeaman Street, Stoke-On-Trent, ST4 4AP
I'VE NEVER LIFTED WEIGHTS BEFORE...
That's No Problem, It Doesn’t Matter If You Can Deadlift Over 200kg Or If You Don’t Know What A Deadlift Is – Everything Is Optimised To You And Your Current Level Of Strength And Fitness.
WHAT HAPPENS AFTER THE 30 DAYS?
It’s Completely Your Choice. You Can Carry On As A Fully Fledged Samien Fitness Group Member By Choosing One Of The Many Options Available, If You Decide Not To Continue You Can Leave Without Any Hard Feelings.
WHAT IF DON'T GET RESULTS?
If You Follow Our Advice And Stick To The Program We Absolutely Guarantee That You'll Get Impressive Results But If, For Whatever Reason, You're Not Happy With Your Progress At The End Of The 30 Days We Will Give You A Full Refund.*
WHAT IS THE CANCELLATION POLICY?
all packages are a 3 month minimum term. After the the 3 months are up your package will auto renew and enter a rolling period. we require 30 days notice to cancel your small group personal training package (2 more payments). if you wish to cancel, please fill out a form below.