GENERAL FAQ

HOW DO I SIGN UP?

You can sign up to Samien Fitness online with the following link - JOIN. You’ll have to provide your details and fill out a quick health and safety questionnaire for us.

CAN I HAVE A FREE DAY PASS?

Absolutely, fill out the following form for us and we will contact you to arrange a free day pass.

IS THERE PARKING ON SITE?

There is plenty of free parking on the street.

IS IT A CONTRACT?

We have 2 memberships -

The first is a 12 month membership.

The second is a rolling membership which can be ended with 30 days notice. (Includes Student Membership)

HOW DO I CANCEL MY MEMBERSHIP?

Rolling/Student -

If you wish to terminate your membership You will need to fill out the form below. 30 days notice will need to be given, 1 final payment will be taken and then the membership will end.  

If you cancel your direct debit you will be charged.

HOW DO I FREEZE MY MEMBERSHIP?

to be able to freeze you will need to give 14 days notice. This means if a payment is due within the 14 days we cannot stop the payment. you are able to freeze for a maximum of 3 months, unless you have a medical reason which requires more time off, a doctor/physio note must be given in order to freeze for longer.

WHAT IS THE MINIMUM AGE REQUIREMENT TO JOIN?

You have to be 16 years of age to join our gym, anyone under the age of 18 will be required to complete an induction with a member of our team.

WHAT IS CLUBWISE?

We work with an external company - Clubwise, to allow you to sign up to our gym and manage your account.

WHAT ARE THE OPENING HOURS?

Our opening hours are:
- Monday to Friday: 06:00 - 21:00
- Saturday & Sunday: 08:00 - 14:00

WHAT IS OUR ADDRESS?

38 Yeaman Street
Stoke-on-Trent
Staffordshire
ST4 4AP

ARE THERE CHANGING ROOMS?

We provide top of the range facilities with benches and lockers for you to use.

ARE THERE TOILETS AND SHOWERS?

We have two showers & toilet rooms.

HOW DO I CHECK IN?

You will check in at reception using the QR code on our Samien Fitness app. To find the app, type “Fitsense” into the app or play store. Sign in by entering your email and your password (Your password is sent via a text upon joining the gym). Access is not permitted without scanning into the gym.